Category Archives: Outlook

Outlook Tutorials

How to disable junk folder | Outlook 2010 | Step-by-Step

A very usual problem that helpdesk and administrators occur is:
“Help me, i don`t receive e-mails from X”
When the IT guy checks the station he see that the junk folder is full of e-mails.

So, to disable the junk folder do:

1. Open Outlook 2010 / Go to Home tab / Junk / Junk E-mail Options:

2. In the Junk E-mail Options window, go to Options tab, and select “No Automatic Filtering…”:


And if you encounter any problems feel free to comment contact me.

When I reply to all, my e-mail address is on the TO field | Outlook 2010

A quite common problem on Outlook 2010 is that when you reply to all your e-mail address is automatically added on the TO field.

Reason: This bug occurs when you have more then one Outlook account.

How to solve:

1. Close Outlook
2. Go to Control Panel / Click on View By Small Icons ( up-right-corner ) / Click on MAIL / then Click on the affected account (probably your exchange account) > make sure it is set as default.

If it is default, click on another account and make it default, and then click on the primary accountand make it default.

3. Reboot machine and restart Outlook.


And if you encounter any problems feel free to comment contact me.

How to import .nk2 file into Outlook 2010 | 2 Methods

This a very usual problem when migrating from Outlook 2007 to 2010.

Before we start you have to know that outlook 2010 does not use the NK2 file anymore. It stores the list as a hidden file in the inbox and creates ‘suggested contacts’ for everyone you send mail to

A. Method 1

1. Copy your nk2 file to the folder: %appdata%\Microsoft\Outlook

*Your nk2 file should have the same name of your outlook profile, by default it is: “Outlook“. If you already know what your profile name is, go directly to step 6 !

2. To find out what your Outlook profile name is, go to Start Control Panel :

3. Then select Small Icons from the up/right menu and click on Mail:

4. Now select Show Profiles:

5. And here you have the name of your Outlook account, in our case ( the default name ) Outlook:

6. Then go to Start run and type this command and click OK:

outlook.exe /importnk2

After you made the import of the .nk2 file, the contents of the file are merged into the existing nickname cache that is stored in your mailbox.

B. Method 2

Download the Microsoft Fix IT 50584 from here:


  • Please select an .nk2 file that you want to import into Outlook 2010.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.



And if you encounter any problems feel free to comment contact me.


Solved | Cannot save the attachment. Cannot create file: .xls. | Outlook 2010 / 2007 / etc. Windows 7

An usual error in Outlook 2010 / 2007 / 2003 / XP that appears when you try to save an attachment is: ‘Cannot save the attachment. Cannot create file . Right-click the folder you want to create the file in, and then click Proprieties on the shortcut menu to check your permissions for the folder‘.

1. Go to Start regedit and press ENTER:

2. Now browse to: HKEY_CURRENT_USER\Software\Microsoft\Office\<version*>\Outlook\Security

*replace <version> with: 14.0 ( if you have Outlook 2010 ) / 12.0 ( Outlook 2007 ) / 11.0 ( Outlook 2003 ) / 10.0 ( Outlook XP )

3. Double click on OutlookSecureTempFolder, and the pop up with the Edit String will appear. Here you replace Value data with the new location of the folder ( EX: D:\HereIwantMyAttachments )

4. Close and reopen Outlook, and now you should be able to save the attachments in the mail.


And if you encounter any problems feel free to comment contact me.

0×80070057 Error Outlook 2010 | Step-by-Step Solution

This is a quite common error on Outlook 2010 x64.

Error Code: An unknown error occurred, error code: 0×80070057
Symptom:  It occurs when you try to add a new Exchange account in Outlook 2010
                 And in most cases because you try to use the AutoAccountSetup to create the new account


1. Manualy create the Outlook 2010 Profile using this tutorial.
a. Go to Control Panel / Select Small Icons from the right menu / Click on MAIL / E-mail Accounts / New / E-mail Account:

b. Select Manually configure server settings or additional server types, then click NEXT:

c. Select Microsoft Exchange or compatible service, then click NEXT:

d. Complete the next step with your exchange server and user name, then click on Check Name, andNEXT:

e. Click FINISH and enjoy your new account.

2. Install the hotfix for this error:

2281463 Description of the Outlook 2010 hotfix package (outlook-x-none.msp): August 31, 2010;en-US;2281463

More information from Microsoft:

When you create an Outlook profile by using the Auto Account Setup process, a Lightweight Directory Access Protocol (LDAP) query is first performed to look up the user who is currently logged on. Then, this user’s e-mail address and Exchange server information is returned from Active Directory Domain Services. This LDAP query is successful in Outlook 2010, and the query is not the cause of the error message that is mentioned in the “Symptoms” section.

When you click Next in the Auto Account Setup process to connect with your server and finish creating the profile, Outlook 2010 has some new additional code (This code is not found in Outlook 2007) to make sure that you do not add the same Exchange account two times. This new code assumes that Autodiscover succeeds. And, it pessimistically assumes that if Autodiscover fails, you might be trying to add a duplicate Exchange account. Because Autodiscover is expected to fail in almost all configurations that involve an Exchange 2003 mailbox, this new code generates the 0×80070057 error.

In this scenario, you can force a successful Autodiscover connection by using a local Autodiscover.xml file and some registry data. This registry data forces Outlook to use a local Autodiscover.xml file for Autodiscover queries.

The following is an example Autodiscover.xml file:

<Autodiscover xmlns="">
  <Response xmlns="">


Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

To use this workaround, follow these steps:

  1. Create the Autodiscover.xml file by using the example in the More information section of this article as a template. Make sure that you enter your Exchange Server 2003 server name in the<Server> tag.
  2. Save the file to either a local folder on the hard disk or to a network share that everyone can access.
  3. On the Outlook client, deploy the following registry data:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover

DWORD: PreferLocalXML
Value: 1

String: the name of your domain

Value: thepath of the Autodiscover.xml file that includes the file name

  1. Create your Outlook profile by using the Auto Account Setup process.


And if you encounter any problems feel free to comment contact me.